Careers at Phoenix Services
Come and get your hands dirty.
Join the Team
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Phoenix Services LLC is an affiliate of the Apollo funds dedicated to sustainable solutions and maximizing efficiency for the global steel industry with minimal environmental impact, and always with a personal touch.

Position Title: Help Desk Analyst

Reports To: Infrastructure and Security Engineer

Primary Responsibilities:

  • Responsible for evaluating and troubleshooting the issues reported by internal users and clients.
  • Windows Laptop and Desktop imaging and provisioning
  • Document all trouble tickets and service requests via online ticket portal
  • Updating knowledge bases with details of common problems
  • Provides day-to-day support of the various platforms (hardware and software) to ensure system stability that meets the business needs and growth
  • Manage inventory of computer systems, smartphones, and peripherals.
  • Communicate effectively with end-users and management.
  • Provide password resets for Active Directory and mapping network drives.
  • Identify and suggest possible improvements on processes and procedures

KSA’s Required:

  • Problem Solving and Analytical Skillfulness
  • Judgment and Decisiveness
  • Teamwork Orientation
  • Collaborative Approach
  • Interpersonal Skills
  • Written and Verbal Communication Proficiency
  • Technical Capacity
  • Urgency

Required Experience:

  • Strong working knowledge of IT hardware (PCs, Laptops, Smartphones, Printers, Etc.)
  • Microsoft Active Directory, DNS, DHCP, Group Policy
  • Office 365 support and administration (Outlook, Word, Excel, Teams, etc.)
  • VOIP service experience
  • Provide technical support to diagnose, analyze, research, and resolve moderately complex computer problems while minimizing the impact of service interruptions
  • Microsoft Server experience a plus
  • Meraki networking experience a plus
  • VMware experience helpful
  • Previous experience working in a help desk capacity
  • Motivated and able to work independently with minimal supervision

Preferred Education:

  • Associate or bachelor’s degree
  • Drop files here or
    Accepted file types: doc, docx, pdf, rtf, txt.

At Phoenix Services, our top priority is to ensure the health and safety of our employees and their families. We at Phoenix are taking proactive measures to avoid the spread of the COVID-19 and in doing so we are following all instructions and guidelines from local authorities, because we take our responsibility as an employer and our general commitment to society seriously. Phoenix is well set up to continue delivering on our commitments and projects with our customers and we have implemented continuity plans in case of wider disruption, due to the COVID-19. Phoenix Services is dedicated to get through these challenging times safely, and we will do all we can to support our employees, customers and partners. #healthandsafety #CDC #WHO

-Mark Essig, CEO